Privacy Policy

1. Information We Collect

To provide accurate medical care, we collect the following information:

• Personal Details: Name, phone number, and age.
• Address: Location details for home visits and medicine delivery.
• Medical Information: Health history, symptoms, and prescriptions.
• Payment Details: Secure transaction info for service billing.

2. Usage

We use your information exclusively to:

• Provide and fulfill your requested healthcare services.
• Assign the appropriate healthcare professionals to your location.
• Improve our platform experience and customer support.

3. Data Sharing

Your data is shared ONLY with relevant healthcare professionals, diagnostic labs, and consulting doctors involved in your care. We never sell your personal or medical data to third parties.

4. Security

We implement strict internal data protection measures and encryption to ensure your personal health records remain confidential and secure.

5. Confidentiality

All medical professionals and staff at HealthKo are verified and bound by strict confidentiality agreements regarding patient data.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

User account information is retained while the account remains active. If a user requests account deletion, personal data will be deleted or anonymized within 30 days, except where retention is required by law.

Medical records and healthcare-related information may be retained for a longer period where required under applicable healthcare regulations and legal obligations.

7. User Rights

Users have the right to request access to their data, ask for corrections, or request deletion of their account information at any time via our support channels.